Customer Retention

Every Shopify store with a referral program is running the same basic mechanic: a customer brings in another customer, the brand rewards the…

Ready to transform your customer data from fragmented silos into a synchronized foundation for growth? Start by mapping your current data flows and identifying your highest-priority synchronization needs. The investment you make today in connecting your customer data will pay dividends in improved customer relationships, more effective marketing, and accelerated business growth for years to come.

How can your ecommerce brand ensure customer satisfaction, retentions, and loyalty? Read more to find out.

Discover 15 customer retention tactics for Shopify stores. Learn how to increase repeat purchases, boost loyalty, and extend customer lifetime value.

Our guide helps you choose your referral program incentives (with 20+ real examples!) and explains referral offers vs rewards.

We've been running referral programs for thousands of ecommerce stores for over half a decade now, making retailers almost $470,000,000 in referral sales.

Discover the power of optimizing your ecommerce brand's thank you page for customer retention. Learn from successful examples and explore the anatomy of a well-optimized thank you page, including personalized messaging, cross-selling opportunities, exclusive offers, educational content, and clear calls-to-action. Maximize the potential of this often overlooked page to enhance customer relationships, increase repeat purchases, and foster brand loyalty.

Still trying to find a way to retain customers after BFCM and the Christmas holidays? Here's what you can do.

Here are some ways you can utilize the Reciprocity in marketing principle, with examples of successful companies that have done it.

Customer lifetime value, or CLV, is one metric ecommerce brands should be tracking closely to really grow. Here's what experts share about improving their CLV!

Word-of-mouth is one of the oldest, yet most effective marketing strategies out there. So how do you use this fantastic marketing strategy? Take a look.

Give more thought to your post-purchase email automations with these ecommerce expert tips. Boost your conversions, nurture customers, and result in repeat purchases.

When you expressing your gratitude as a brand, your customers feel more valued. Here are 9 ways to thank your customers while building loyalty and word of mouth!

Supply chain issues have been plaguing the industry and it's gotten worse over the pandemic. Here are 4 tips experts have shared to help mitigate these issues.

Want to explode your profits for your ecommerce business? Then increase customer retention. It's that simple. Learn how in this post.

The subscription based business model is the best way to reduce acquisition cost and increase customer retention. Here is everything you need to know about subscription services.

Most online shoppers don't come back to a store after making a purchase. But with web push notifications, there is a way to turn them into repeat customers.

Find out which Shopify hacks you've been missing out on, and drive compounding growth (and sales!) for your Shopify store.

So you're thinking of setting up a referral program? We've helped to list out the best practices that you should be implementing for a successful program.

What do you need to do in order to get your referral program up and running fast? Well, we have all the details here for you. Take a look.

You can't get referrals from people who don't know about your referral program. So the #1 thing you need to do is to get more people to know. Here's how.

Happy customers spend more, they tell their friends, and they leave glowing reviews. Proof that you're doing something right. So how do you do it better?

The rise of social media is in full force, and word-of-mouth marketing has become a strategic force for brands looking to grow organically. How? Check it.

If you are currently running a subscription box service, and are wondering what kind of referral rewards you should give your customers, look no further!

Here are our 8 best tips to supercharge your referral program and get those referrals you deserve. Check them out, they are sure to help.

Friend Offers make referral programs much more compelling. It can help your brand stand out while acquiring more customers. How? Take a look.

Should you use a pre-order campaign to launch your product for the first time? It's a great question, one we answer here for you. Check it out.

Word-of-mouth isn't flashy, but it's everywhere around us, and it's far more powerful and influential than it might seem. Here are 7 reasons why.

If you're running a business, it's integral to know exactly what your customers are like. Here we detail all you need to know about customer decisions.

Like referral marketing, affiliate marketing drives new customers to your business through individuals who don’t work for you directly. Take a look.